Telkom: Beyond Awful Service!

<p>After the severe thunderstorm in my area of KZN on 11 April, I logged a fault with Telkom the morning of the 12th since my landline, router and ADSL had all been affected. It took them SEVEN days to come to my home to fix the problems. Numerous phone calls to Telkom representatives were an experience of total frustration. At one point my fault request was deleted because it was "not relevant". Even an "escalated" reference number did not help.</p> <p>Even though I had insisted that the technician phone or text me so I could be at home to let him/her in, the representatives ignored my request and a representative sent a tech who did not find me at home.</p> <p>Only one representative (a woman) had any sense of empathy for my seven days problem. The others were basically useless.</p> <p>Since Telkom is a monopoly I know that my experience is not unique!</p>