Telkom - being useless like it's their job

<p>In September 2015 a Telkom agent phoned me and offered me a new package "because 4mbps is now available in your area" instead of the 2mbps I was getting. And I could have this for R617/mth instead of the R670/mth I was paying. Fabulous! Firstly, they took so long to implement the new package that I had forgotten all about it i.e. 3 months! Once implemented, the fun really began ... the linespeed is atrocious!. I could walk to Google headquarters and ask a question faster. After numerous emails, phone calls and fault reports I still do not have improved linespeed (I'd settle for 2mbps!). I have not been downgraded to my previous package (which I am told is an option) despite numerous emails - don't be fooled by the return of email claiming they're addressing your request. And I am now paying ± R705/mth!!! Telkom must remove their line altogether! I want out! But how? if I stop paying I'll be blacklisted when clearly it is Telkom that is the ******** here!</p>