Telkom being useless as usual

I wish someone at Telkom cared about their clients. Already logged a request with the consumer commission...

Why is it that when Telkom makes a mistake we have to wait almost a whole week and we still don't get any assistance? My dad phoned Telkom on Tuesday to cancel his other phone line. After repeating the number numerous times the women then cancelled the wrong line and now our internet is down. We have phoned numerous times and every time empty promises was made to us that they will phone back within an hour and they never did. After wasting about R300 worth of airtime we still do not have internet and I need it to study and prepare lessons for my studies. How is it that one company can be this bad at what they are supposed to do??! Why does it take 1 minute to cancell the line, but more than 4 days to fix a mistake that you(Telkom) messed up??! Are you going to refund my study money because you are messing with my future for something that we are paying for every month. You messed it up so the common thing would be to fix it asap not come up with lousy excuses why you can't fix YOUR mistake. This is PATHETIC service and if it's not on by today Ill be forced to contact the Consumer Comission as I need to prepare for very important lessons on Monday.