Telkom being Telkom - s k e l m s

Good day

I wish I could give a minus rating for this company. How they still remain in business really baffles me. I cancelled my Telkom account (phone line) in Dec 2019. Received an email with the following information on 2/12/2019 -

Your case number: ***6 Service number to be cancelled: ***

I cancelled on the first working day of the month knowing they will still bill me for the next month, which I was fine with. But this fine establishment kept billing me for the next few months, and when I phoned in the lady at the Call Centre told me the cancellation request was closed, and I will have to request another cancellation. She couldn't give any valid reason why. I did it again, knowing full well that I had already cancelled at the start of Dec 2019.

This company has been charging me interest on money I do not know owe them, and in 2021 they have handed me over to some debt collection company (TraceOnline), with a supposed debt of +-R1500. My thinking is that I should just pay it, and be done with it, but the principal of the matter is that they want me to pay money to them that is not due to them. This is clear theft.

Knowing the terrible service levels at Telkom, I expect no feedback on this review. But I would like to ask them to be honest for once, and backdate this cancellation correctly but that is never going happen I guess.

I console myself with the fact that I will never touch any product or service from Telkom for as long as I live.