Telkom: Being Charged for Suspended Service is WRONG

My service was suspended due to non payment after I was retrenched. I have paid the arrears amount (which was also reflected incorrectly on my account!). Now that I paid the amount given, I am told to pay a further amount for a suspended service ie I never received the service! When I contacted Telkom, the lady insisted I have to pay. How can Telkom expect you to pay for a suspended service? Also, I now have to pay exhorbitant data rates to ensure income. Telkom, please assist and remedy this.