Telkom been trying to place order since 3 June

I have been trying to pace an order since the 3 June 2015 for a fibre line. I was told on the phone to submit form that Moeketsi Tsemane sent to me on the 3 June and I filled out and sent back to him on the 3 June, I have since phoned 4 times and have been told by each person they cant help me until Moeketsi Tsemane has placed the order. I have since email and spoken to Demero twice [Email Removed] and Zodwa [Email Removed] and I have been told I cant talk to a manager or complain, they just put you back in the que and then you are some one else problem. so after many calls that are always about 2 hours long and many emails ,the fibre line I am trying to get has not even been ordered yet. how do we get any thing done with Telkom?