Telkom been taking my money from Feb 2019 for a device sent back in Feb 2019!!

I am horribly disappointed in the service with Telkom, in February of 2019 I purchased a ****le Wi-Fi device of R169.00 per month and had 7 days to return if not happy with the product (which I was not because 8gb of data was depleted in 3 days which is ridiculous).

I called Telkom with this issue and they advised that I should send the device back as I am within my 7 days of return policy. I then received a bill of R300.00 for the 8gb that has been used (which is highly unlikely for that amount of gb's to be used in 3 days), anyway I made the payment. Telkom has been billing me ever since then and decided to take a R3500.00 out of my bank account this month.

I have been calling, sending proof of the waybill that the device has been sent back still no help!!!! We are in July of 2020 and yet I am still struggling with Telkom, this has affected my credit score negatively and is HIGHLY UNACCEPTABLE!!!

The service is horrible and the data consumption is highly ridiculous! I am in need of URGENT HELP!!!!!