Telkom becoming a ****

Telkom is becoming a **** everyday now. I don't know how many times did I buy airtime on my Bank App. They debit money from my bank account each time I buy airtime but it never comes into my Telkom account. I tried several times to contact them but you'll never find their customer care line. In fact they don't give you the option to speak to one of their consultants. I don't have airtime nor data on phone as we speak and my money from my bank account is gone to them. The only time I have access to Internet is when I get home to connect on my vodacom WiFi. I have bad experience with Telkom really.