Telkom becoming a headache

Im still trying to get my husband's nr ported to Telkom from Vodacom. Everytime I was told to go to a Telkom store. Im living 100km from the nearest store. I visited a store 2 times already. Vodacom released my husbands number on the 29th of March to be ported to Telkom. Today when I tried to find out if the number was ported I was tld by the agent they can't help me I must go to a Telkom store again. All I want is for the number to be ported so he can keep his number. He can't acces his banking app because of the delay. This is becoming a headache for me. The worst part is that the shop doesn't have a telephone. I tried to call you the agent that helped me the first time without any success. Is there someone who can help me please???