Telkom: Because ‘Cancelled’ Is Just a Suggestion

Dear Tshepiso Rita Matsoso

I must commend Telkom on its unwavering dedication to customer dissatisfaction. It’s truly impressive how, despite my repeated efforts to resolve this matter, you’ve managed to keep the debits rolling like clockwork. Efficiency at its finest—just in the wrong direction.

Let’s recap: I provided all the information you requested. You assured me the ***** case was resolved. And yet, my account continues to be debited like a bottomless ATM for Telkom’s benefit.

Your latest response suggests that my account is still in collections, despite my dispute. Fascinating. It appears that Telkom has invented a new business model—charging customers for services they do not use and then conveniently ignoring any objections. Genius, really.

You also mention that I failed to respond to your emails. I see—so it’s now my responsibility to monitor, follow up, and double-check that Telkom has done its job properly? Silly me for assuming a resolved ***** case meant I wouldn’t have to fend off debt collectors like a medieval warrior.

So, here’s my final attempt at logic before I escalate this legally: Stop debiting my account immediately. Ensure no further collections or harassment occur. Confirm in writing that this matter is closed—for real this time.

Failure to do so will leave me with no choice but to take legal action. Not that I want to, but since Telkom insists on keeping me engaged in this ridiculous saga, I may as well make it official.

I look forward to a response that doesn’t require me to chase you down yet again.