Telkom

I bought Black Friday Telkom data on the 27th of November 19:05.my R35.00 was deducted but I did not receive any data.i called them yesterday,the agent who spoke to me his name was tumisang promised to get help for me but even today no luck.please Telkom I need my data.and please stop pausing data every time I buy data for using them not for them to pause the data anytime they feel like.