Telkom

1. The service at Ghandi is terrible unless it's a sales related, especially New sales matter, everyone jumps. Disband that entire team or close that thing. There's a person that sits with head phones on not helping anyone irrespective of the no of people needing assistance, mind you there's 1 chair for waiting on.

They constantly send people to Park Station, aren't they using the same systems?

2. I recently went to that Ghandi branch to blacklist and get an ITC, on Tuesday around 10AM, I was told it would be sent via sms, I went back after 1 O'clock, on the same day, and the other shop assistants weren't willing to even listen to me, I was told to wait for whoever was helping me and that time they are in and out of that door at the back with different packets of food. I waited, not knowing what the ******* were doing with my cell, not knowing if telkom has blacklisted it or not

Eventually the guy returned, irritable because I demanded his attention. And called 180, I walked out of that branch without the ITC no for a prepaid phone on that day. Tuesday done. The following morning at 3AM, (because I didn't know what they could be up up to with the phone) hunted telkom online and via Twitter (X) close that robot response thing it's useless. I then resorted to your website and had to leave my number somewhere (also not helpfull because I was only called after 10AM, I couldn't be needing help at 3AM if all was fine right?)

At 8AM 180 calls weren't really going through so I called 10213 which is for sales, response was very quick here, obviously they wanted to redirect me to 180 and I demanded that they put me through as it wasn't going directly from my side. Both the consultants I spoke to were shocked that it took me so long to get that ITC number as I should get it immediately for a prepaid no. (Your consultants were shocked!)

Then on the same day Wednesday. I went to Eastgate (I had no ebergy for Ghandi) , There's 2 telkom branches in that mall, how you guys decided that they should close when receiving stock is beyond me!! Like how? And also how are you unable to do sim swaps the whole day both branches in Eastgate? How reliable is your network, your problem solving?

Blocking a sim, getting ITC and doing sim swap took me 3 days TUES-THURS and flying around 4 branches. And numerous phone calls. Only Parktstation was useful.

Fix that thing at GHANDI!!! Infact disband that team or close down the entire shop.

And why is your Park Station branch not showing on your website on store locator? thu