Telkom Baywest's poor service

We have a contract with telkom for my wife's phone, my phone, wifi and a wifi ****le. The payment went off my wife's bank account on 28 August. We've been sitting without service for more than a week. We went to Telkom at Baywest this morning to sort it out. Firstly my wife stood in the queue for more than a hour. There was an old man in the queue in front of my wife and when my wife asked the African "lady" working at the door if the old man can't move to the front or get a chair to sit on, she was ignored completely. Once she got to the counter and explained to the other "lady" what happened, she was told that the payment doesn't show on their system. My wife showed her the payment on her phone she was told that that's not sufficient, they need bank statements. Telkom Baywest's service is non existing. The previous time we went there for something else, the same "lady" was so rude to her at the door that the African lady customer behind my wife actually told my wife that the Telkom employee is a ******... We were enquiring about the uncapped wifi that they are advertising, we were told that there's no uncapped wifi in Lorraine, PE. Once our contract is done we are moving to another service provider. I would suggest anybody who are thinking of using telkom, to reconsider...