Telkom Baywest Mall

Absolutely disgusting service from the staff at Bay West Mall, PE. My motherwent to enquire why her internet has been slow for the past 2 weeks & the response she got was because it is close to the end of the month. She has a 10 mbps uncapped line, when I do a line test it shows a download speed of 1.76 & upload of 2.02. Does that seem right? The consultants were of no help and all to in a hurry to lock up shop and go home. Will definitely be moving to another service provider. At one stage when she changed from ADSL to a SIM router, she was still being charged double for a few months without being notified. Telkom has really lost their reputation over the past few years.