Telkom Bayside Store Poor Service for my Sim Swap

Good day,

May i please request your urgent assistance.

My phone was ****** on Monday 28 April morning and matter was reported to the police ,on the 30th i went to Telkom Bayside mall Cape town to purchase a sim card then did the Rica and sim swop .Tje lady confirmed all is done .To my surprise when i got the sim card was not even RICA . I went back yesterday morning to the same a gentle man said there was a system issue he is escalating to IT and he will escalateto the IT manager to resolve by evening sim card was still not working.

I went to Telkom Canal Walk in the evening and they advised that this Sim Swap wasnt released or completed by Telkom Bayside and they cant work on the sim as it was commenced by Bayside . I have travelled to Telkom 3 times for a mere Sim swap and none seems to care how this is affecting me.

In the world of technology everything is linked to a cell number.My daughter is using the card and her bank account is affected ,student portal links to the previous phone due to the number.

Why must i suffer like this for days to do a sim swap due to staff incompetence?

Im appealing for your help as this matter is urgent and affects lives.

Your assistance will be highly appreciated.

Regards Sammy