Telkom basically *****ing money from me every month

<p>Dear Telkom</p> <p> </p> <p>Ref: AI ********** </p> <p> </p> <p>I moved out of a property in Morningside Johannesburg in August 2015 where I was the account holder for telephone number ********** . The new owner and I completed the documentation to transfer the Telkom account. Unfortunately Telkom never actioned this request and kept on billing me.</p> <p> </p> <p>For this reason I cancelled ALL services in February 2016 (ref AI ********** ). Yet, I am still being charged on a monthly basis even after cancelling all services. For this reason I went back to the same Telkom shop in Menlyn and asked for this to be resolved as soon as possible. My reference number was picked up without problem and they confirmed that all documentation submitted was in order. After apologising they promised that this will be resolved and that I will be credit for the amounts deducted every month since cancelling.</p> <p> </p> <p>I checked my bank statements again this morning and I am still being charged! I honestly do not know what to do any longer as Telkom is basically *****ing from me every month. I have tried to follow process and have been extremely patient considering that I have not been living at this property for almost a year now. <strong> It has gotten quite ridiculous and I am happy to now resolve this query by going to the ombudsman and utilising my rights under the consumer protection act. </strong></p> <p> </p> <p>Two things need to happen:</p> <p>- Refund for months I have been billed after cancelling contract</p> <p>- Cancel the service!</p> <p> </p> <p>Disgruntled ex client</p> <p>JTC</p>