MD
Martin D

1 reviews | Active since Feb 2014

08 Sept 2015, 09:20

Telkom:Banking details have still not been changed

Hi Zulpha<br> <br> Still my banking details have not been changed. I sent you the email below in July already. Any idea what is going on. Tried contacting telkom directly, but in vain, phone just rings and then on hold for hours at a time.<br> <br> Martin<br> <br> Hi Zulfah<br> Telkom account no Account no ***<br> Tel no: ***<br> <br> My new banking details are:<br> <br> ***XX-removed for safety reasons<br> <br> Please let me know if this is sufficient...<br> <br> Please note that my new cell phone number is *** or my work number is ***<br> <br> From: HelloPeter Telkom [Email Removed] <br> Sent: 09 Julie 2015 09:19 VM.<br> To: [Email Removed]<br> Subject: Hello Peter Escalation SM123814 / Changing of Debit order details<br> <br> Good Morning<br> <br> We have tried contacting you on *** with regards to your Hello Peter post.<br> <br> We are able to assist you with changing your debit order details.<br> <br> Kindly email us your new banking details so that we may update our system.<br> <br> Awaiting your reply. <br>

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Replies (1)
Telkom
Telkom's reply08 Sept 2015, 09:44
Official
Hello mvdeventer,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team for further assistance.
Your reference number is SM143509.

We apologize for any inconvenience caused.

Regards,
Busi
Telkom Social Media Team
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