KV
KOBUS V
1 reviews | Active since Jul 2018
28 Jul 2018, 12:19
Telkom Balance insufficient
Every few days when I try to make a call I get a voice prompt saying "Your balance is insufficient" even though I have a contract with them!! I am on Telkom Free Me 20Gig, that supposedly give me 3000 min Telkom to Telkom and 1500 min to other networks. After a almost 20 min conversation to their help desk I get inform that I haven't even closely depleted my free minutes and there is a technical issue. they then gave me a reference number and that the issue will be resolved in 72 hours. I still can't make any calls!!!! Not even Telkom numbers nothing! please if anyone else experienced the same issue let me know what I should do?
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Replies (1)KV
KOBUS V's updateReviewer Update
21 Aug 2018, 14:20Thank you Telkom for making an effort to resolve my problem. I received a sms that they have resolve my problem and since then I can make calls again and I can for the first time make use of the Telkom App and see for myself what my account status are! I am fortunate to live in a very good signal are with LTE, a much happier customer.
Much appreciated and thank you so so much !!!
KV
KOBUS V's update21 Aug 2018, 14:20
Reviewer Update
Thank you Telkom for making an effort to resolve my problem. I received a sms that they have resolve my problem and since then I can make calls again and I can for the first time make use of the Telkom App and see for myself what my account status are! I am fortunate to live in a very good signal are with LTE, a much happier customer.
Much appreciated and thank you so so much !!!