Telkom balance doubles after full amount was paid.

I see that it is actually a waste of rime to write a review here on Telkom as they do not even read these reviews nor take the trouble to reply to all of them at all. That in itself is a red flag for Telkom, as even the other providers like Vodacom and CellC at least rake note of the complaints. But not Telkom.

On 3 May 2025 my bill was R330 outstanding including the last debit order that didn't go off (because I asked Telkom for a debit order on the 21st but they only deduct on the 26th).

They add exhorbetant fees when the monthly R60 subscription fee is not paid. (From R60 to R330).

So I went on the app to see the full amount owing and I saw it was R330. I immediately paid the full amount making use of the online payments option within the app. R330 was paid from my credit card account and confirmed by the bank as oaid to Telkom (*****kom)

Today is the 7th of May, 4 days later after direct payment on their app, and all of a sudden now the amount has nearly doubled from R330 to R536.

Why???

My monthly subscription is R60. The account balance WAS R330. That os R206 extra in 4 days?

R60 thereof must be the subscription - What on earth is the other extra R146 for???

Something is very wrong here and my payment made direct online in app from my credit card has disappeared on Telkom side and is not showing at all. Rather the amount of R330 (paid in full on 3 May) has nearly doubled in 4 days time.

According toy calculations I now must pay R60 on the 30/06/2025.

Why must I suddenly pay R536?

PLEASE Telkom - explain this to me. I do need a full explanation how your fees work and why my payment disappeared on YOUR side only while showing clearly on my bank statement it was paid to you already on the 3rd.

What is going on here?