TELKOM BAIT AND SWITCH AND A DARK AGENDA- NO SERVICE - JUST BILLING

FROM: ***od day Your mail below refers. Kindly note any business cancellation request must be on an official company letterhead, supported by ID Copy of the accountholder or signed cancellation form (check the link from mail received). Please resend your request and allow at least 7 working days for our agent to be in contact with you to finalise and confirm the request. If the service is on your personal name, please log it Online using the link, Go to https://tlkm.link/cancellations2 Note: 30 days’ notice period apply on all service cancellations. Regards Telkom IN RESPONSE TO MY LETTER WITH 2 LETTERHEADS

From: Nicolas Brett [mailto:***] Sent: 28 October 2019 11:10:00 AM (GMT+2) To: *** Subject: CANCELATION OF *** LTE ADVANCED CONTRACT

Image Image "LETTERHEAD WAS PLCED ACROSS ENTIRE PAGE HERE" reference: Demand for CANCELLATION *** LTE ADVANCED *** we received delivery of this router 2 weeks ago and have no service since then there is no technician that is able to come to the property to check the router we paid a private company to test the router and the Sim card and the sim card has NO CONNECTION the damage to our business over the past 10 days and cost of alternative data with other companies is huge and we hereby demand immediate restoration of the original ADDL line that we had with TELKOM which worked your sales people called us to sell us in a better faster connection, SINCE WE GO THIS ROUTER WE HAVE HAD NO INTERNET SHOULD YOU REFUSE TO DO THIS WE WILL REFUSE TO PAY THE ACCOUNT AND WE CAN GO TO THE COURT AND LET A JUDGE DECIDE we will pay any balance on the account when we have normal adsl restored We will NOT accept this LTE SERVICE AS THERE IS NO BACKUP TECHNICAL SUPPORT WE ARE NOT TECHNICALLY TRAINED AND WE DO NOT HAVE TIME TO WASTE EACH DAY IN THE PHONE FOR HOURS TO YOUR SWITCHBOARD GOING THROUGH THE AAMW **** ROUTINE TO TEST THE ROUTER A written confirmation of receipt of this letter is requested a phone call to*** to Nicolas Brett to state that the ADSL IS ONCE AGAIN WORKING or a total cancellation of this **** device and service that has become the normal operating standard for a once proudly Sourh African company which has been reduced to a joke and an insult to general population. N BRETT INVESTMENTS 1 cc ref *** 124 12th Avenue, edenburg Rivinia telephone number *** Image "LETTERHEAD WAS PLCED ACROSS ENTIRE PAGE HERE"