TELKOM BAD VERY SERVICE

I am extremely irate with very poor service I received from Telkom, I got a call on Sunday 31st may 2020 at 09:30 spoke to a lady name Cindy, she advised me that my account is in arrears and I need to make payment ,I then proceed to remind her that my debit order is date is for 25th of each month it is now 6 days after the 25th and now only they are calling for payment I advised Cindy that I have left sufficient funds in my account in order for them to ducted .when asking Cindy why Telkom has not deducted she rep**** with, “I don’t know but you need to pay”, my response to her was how could she be so unprofessional when working with customer regardless of the situation and she should not be demanding payments she should be asking when could I payment , I proceed then to the Telkom branch in N1 city mall spoke to a lady name Kaylin she check on her system and advised me that I needed to pay R840 and within 24hours my line will be activated ,I went to make payment that same day Monday 1st June 2020,I have called since Monday and no answer on the Telkom line ,it is now Wednesday and still no answer ,I need my phone to be activated as I have small kids at home I need to be in contact with them