Telkom bad services without resolution
<p>So I have been achieving 0.2 MHZ speed on my 4 MGH line for some time . I log a complaint and guess what, Telekom send me an sms telling me it's been resolved so I do a speed test again. Still below 0.3. And that is down load speed. So when and how did you resolve it?</p> <p>i call in and get a wispy washy excuse</p> <p>why should we pay for what we do not receive. </p>
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Telkom's replyOfficial
25 Dec 2016, 15:14Good day Andrew,
Thank you for making contact with us.
Your reference number is AI***. Please email us on hp@telkom.co.za and provide us with your ADSL telephone number as well as your latest speed test results that you can get from www.speedtest.net. Remember to quote your ref number in the subject line of the email, thanx.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply25 Dec 2016, 15:14
Official
Good day Andrew,
Thank you for making contact with us.
Your reference number is AI***. Please email us on hp@telkom.co.za and provide us with your ADSL telephone number as well as your latest speed test results that you can get from www.speedtest.net. Remember to quote your ref number in the subject line of the email, thanx.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,