TELKOM BAD SERVICES and refuses to help me

TELKOM MOBILE HAS REALLY BAD SERVICES THEY ARE REFUSING TO BLACKLIST MY NUMBER BECAUSE ITS NOT UNDER MY NAME SO MY INSURAMCE COMPANY CANT PAY ME BECAUSE TELKOM REFUSES TO BLACKLIST THIS NUMBER IVE BEEN USING THIS NUMBER FOR MORE THAN 6 YEARS AND IF I ASK IS THERE ANYTHING THEY CAN ASSIST ME WITH TO PROVE THAT THIS IS MY NUMBER FOR YEARS .