Telkom bad services

Firstly the lowest star i can rate is 1. Wish the stars could be in percentages. Telkom has the worst service ever. I have initially signed for up fibre only to be told once the tech arrived that theres no fibre in my area and i should take adsl coz fibre will b installed in a few days time. 2 years later i still dont have fibre and now have LTE however i am getting billed for fibre which is more expensive. Numerous calls and visits with no luck finally have decided to change service provider. Service is pathetic ,if you cant keep your paying customers happy how on earth are you guys still in business and still getting customers.