Telkom bad services

Hi. I had internet services from another internet service provider that I canceled after finding out about the ultimate home package. I phoned telkom and within 2 days time my old ISP transferred my line in the holding pool for telkom and then I got the new deal. What a total loss. I should have never changed. At first I paid for a 10meg line which I only received a 5meg line that I realised only after 3 months. I logged a dispute for that and after a month I only received a small amout as credit and not the amount that I was entitled for. In that period I only paid half because I only received half of what I should have got. I was still billed for the full amount which I paid at the end of the day because my internet got cut off and I was not refunded. On April my account was paid in full and I requested a cancellation online and requested telkom to put my line in the holding pool. I have stated it several times in the cancellation but it seemd to me like that was ignored. I have phone several times and spoke to several consultants and even supervisors and logged a dispute that was never answerd on. The responses I received from the consultants and supervisors that I called was just empty promises. Serveral consultants told me that it wil be sorted out within 48 hours and one supervisor told me that he wil personally take control of my case and sort it out, weeks have passed an still nothing. From April month my bill got up to R 1 800 rand and tonight I paid it just to get internet access because no one wants to help me sort this out. And ontop of it all I wasted more than R 500 rand worth of airtime. My carreer requires me from time to time to work at home and that requires internet, so I couldend even do that because of this problem and cost me financialy.

I am not satisfied with telkom's services at all. I keep getting tranfered between different departments. The sales department told me that only the billing department can help me amd the billing department told me that only the sales department can help me. Non of these departments know whats their responsibilities are. All what the consultants do they escalate my case and still it does not get resolved. Even the supervisors told my they will give me feedback and will help me. I am still waiting for feedback and assistance.

Never knew that Telkom gives such poor services. I wont leave this case even after I paid. I was not treated fairly and shouldend have to pay. Telkom does not hesitate to cut off my internet services but even after I paid they take their time to put my internet back on.

I will NEVER recommend telkom internet to anyone.