TELKOM BAD SERVICE (VANGATE MALL AND PAROW CENTRE)

My phone was ****** (I was ******) and I received a new phone from Telkom via insurance. I went to Vangate for a new sim (I have a contract) and they were unable to assist me with a new sim. I then went to Parow Centre and they assisted me, gave me a new sim card, and said it would be activated within 3 days. It has now been more than 2 weeks and the sim card has not been activated. I phone the Parow Centre store - no one knows who helped me, there's nothing on the system and I must come back and repeat the entire process. Throughout this ordeal, I have been paying my contract every month. I am livid!!!!