Telkom bad service - time wasted

Telkom Mimosa Mall Bloemfontein. Wow worse service I have not experienced ever before. Wednesday 15/01/2025 We went to get a router package and we enquired and opened an application. The guy helping us was nice. We had to wait to see if we were approved after the credit check. They said they will contact us the next day to give the status or if we do not hear anything we can come back the next day to continue the process. We went the next day only to find the guy who helped us was not there. One of the ladies helped us. We said we wanted to hear if we were approved? She said unfortunately she cannot help us because she didn’t open the application and only Andrew the guy that helped us can tell us. She ten said we myst come back on Friday. Friday 17/01/2025 we went back once again to hear if we can now continue to get the router package. The guy was still not there and yet again no one can help us. Again we were told to come the next day. Saturday morning 18/01/2025 we decided to go to the kiosk at Preller square to see if they can assist us at the kiosk just to check our status. They said that feedback was already given the previous day about 17:00. They could however not assist us in completing the application they said we had to go back to Mimosa. We then went back to Mimosa. Once again still no Andrew evethough the previous day they told us to come back on Saturday. The lady assisting took our ID number and almost immediately said they cannot help us we must come back Monday. I said but the people at Preller plain said feedback was given already on the Friday 17:00 that we were apporved and that we only need to pay an upfront amount of R716 then wait for it to reflect only then they can help us. We then asked well can we pay the R716 so long so that Monday when we return that we can just continue with the contract. The lady then said we can pay it on the bank app and gave us a reference. When we tried it in store the reference was invalid. She said we have to go to checkers to pay it in. We went to checkers they said the reference is invalid. We went back and she said well she cant do anything we must come back Monday. We said but that will delay things can she not give us the banking details so we can eft? She said no Andrew must help us. She does not have access. We were frustrated and went to the branch at the waterfront. The people there were much more helpful and friendly. They immediately helped us with the banking details. They said they bc an help us to pay but we must then go back to Mimosa since they opened the application and will assist in completing the contract. We went back Monday to Mimosa branch. Yet again no sign of Andrew. Keep in mind everytime we are helped only after 15-20 minutes. And we have to pay parking tickets everytime we are there. The lady once again said money is not reflecting she cannot help us. We must come back Tuesday. Tuesday 21/01/2025 I went back Andrew was still not at work. The lady said she again cannot help me, I must call back Wednesday after 14:00 but then she will not be at work and Andrew will only be back on Thursday. I called the number she gave but no answer. Thursday 22/01/2025 I went back to hear what is going on. A new lady now helped me she started off asking why I want to close the account? I said I don’t want to close it..I have been struggling to just open it and get it started…she then said oh well what is the problem? I then said I am here to check if our payment reflects or not and once again she said she cannot help me the money does not reflect and only Andrew can help me. I then asked how is it possible that only 1 person can help us and that one person is never there. Both the ladies helping us really had terrible arrogant attitudes towards me. And we have been patient hoping to still have good working/client relationships. She then told me to come back Thursday. My husband went back later the day to find out what is going on. Upon getting there suddenly they could open the account and it showed that the payment had already reflected the previous day 21/01. But at this time we could not be helped and the contract and sim not registered because it was too late in the afternoon. We were advised to go back again tomorrow 23/10. Well lets hope we finally get our contract tomorrow. How can a person struggle this much to open a contract? And the staff and manner of doing things really need a drastic change. Life is costly enough as it is. We wasted petrol and paying parking tickets due to bad service. We should not have to struggle this much to get assistance and if someone is absent any other consultant should be able to help. This really was the worst, almost like we have to beg them to just please help is. Let’s hope tomorrow we finally get helped. I wonder how many clients they lose because it is such a big deal to open a contract. As a not even “new” client of Telkom yet, we are not very impressed with service delivery. Hope it will be better once we are actually contractual clients.