Telkom bad service"Those people the dont ansa their phones"

<p> On the 12th of May we app**** for the installation of an Adsl Router with Telkom phone line telephonically at Telkom Southgate. We requested urgency and they promised it would be done by the 13th. </p> <p>Nothing happened.</p> <p>On the 14th they debited our acc and by the Monday they confirmed installation would be done during the course of this week. </p> <p>Nothing happened.</p> <p>Today I called Telkom Southgate and there was no answer.</p> <p>I them called the Southgate help desk and asked for a number for them, she comfirmed the very same number. Asked her what might be the problem and she said: "Those people at Telkom they dont answe the phones"....this all very nonchalant as if its the norm. Asked her if this happens and she said yes they never answer.</p> <p> </p> <p>Now...Im employed in customer service and have been for years. Not answering the phone cannot be seen as acceptable. </p> <p> </p> <p>Very Poor Service Telkom!!!</p>