TELKOM - BAD SERVICE. STAY AWAY

I am a client with Telkom. I used this for Fibre. We recently relocated and because i was charged with fees on my account i am not using and my personal detail like my surname changed, i cancelled the service and apply for a new service. This is much easer than to go to a telkom shop to change detail. SO I THOUGHT! I phoned a month before my relocation. They told me that if i want to cancel i need to phone 2 days prior because sometimes if you cancel, they switch it off immediately. so a month before hand would cause me to sit with no internet.

I phoned again a week later. The same story was told to me. I then phoned 2 days prior to my relocation. I cancelled the service. No one told me nothing. Just did the cancellation. very easy and very quick. So i app**** for a new service to be installed. WHAT A FRUSTRATION. Open serve came to install my line a week ago. But then he couldn't supply routers because telkom is out of stock and off line. NOW is a week later. So i've been phoning telkom every day to get my new router. Until some person at tech support told me that i can use my old router. We tried to configure this but after 3 calls with different agents, i was told that my service is not active as yet. On their side they didn't even processed the order as yet. Which is strange as open Serve already installed the lines. So this morning i phoned again. Only to be told that there is an outstanding amount on my old account as I WAS SUPPOSE TO GIVE ONE MONTHS NOTICE. I asked and asked and asked repeatedly about when to cancel. Nothing was mentioned. When i told that to the billing department, the agents answer was.... oooohhhhhh... So basically i am forced to pay for a service that doesn't exist anymore because it was cancelled. I also don't have a new service because TELKOM is so confused and don't know what they are doing. I hope that Telkom will read this.... I AM GIVING YOU 24 HOURS. IF NOTHING HAPPENS, I WILL TAKE DOWN ALL THE CABLES THAT WAS INSTALLED, THROW IT AWAY AND GO TO ANOTHER SUPPLIER!!!!!!!!!!!!