TELKOM: BAD SERVICE - STAY AWAY!!!!!!!

TELKOM..... what can one say. I am beyond frustrated with NO SERVICE and a complete lack or willingness to assist.

I requested a fibre installation at hom. The Core deal which is R499, 12 month contract, free installation, no throttling, 25mbps.

The installation was a mission as the consultant didn't give me the modem. But eventually the installation was done by me at home with online help.

And then the nightmare began. To my horror I received sms' to say that I owe R2800 for installation and the modem. After countless calls, I received confirmation that the details were captured incorrectly. It was captured as a month-to-month contract. Calls were logged, promises were made to investigate and amend.... which never happened. A week went by without any feedback from Telkom. I phoned again. No trace of any logged call. Went through the process again. To no avail. A week withouth any feedback. I went to the Telkom Shop at the Mooirivier Mall where I did the original purchase, I spoke to the supervisor which said..... it is the system that changed the information, it wasn't the consultant that assisted me..... imagine. So the Telkom system takes your information and then randomly changes it as the systems feels like.

But she promised to amend the contract and said that I will get feedback from Telkom.

Alas, nothing, nada, no feedback whatsoever

And then they deducted the full R2852 in stead of the R499

What the hell!!!!

It is their mistake I've been trying to fix it for more than 6 weeks now I regret the day I decided to go for the Telkom deal!!!!!

What more can I do to rectify this situation