Telkom bad service regarding the elderly!

<p>This complaint is on behalf of my mom. She moved from her town house in Langenhovenpark (Bloemfontein) to Striata retirement village in Universitas, Bloemfontein. She requested Telkom to transfer her telephone service. She was told that it will be done on Monday, 3 July. When it did not happen, she was again told it will be done within 2 days, then she was told it will be done by Friday 7 July. So, now we are already at 18 July and Telkom does not keep to their deadlines. My mom is still without a telephone!! She is 85 and does not understand cell phones that well. She prefers a Telkom phone and it is absolutely critical that she has a working telephone. So, WHEN will Telkom finally deliver. It is not as if they have to install everything from scratch. The infrastructure already exists and it is probably just a matter of making a few switches! My mom's old phone number is: 051- ********** . Please Telkom, do something about this!!!</p>