TELKOM BAD SERVICE PROVIDER

Good Day i have been with Telkom for almost 4 Years .I have been having a problem with my wifi signal .since January 2025 .I informed customer service several times no case was logged .Then i decided to go to the nearest Telkom store still got no where .I'm on a month to month contract .Oh i was on a 10mbpc package deal . Streamimg i could not, network buffering slow all the time whatsapp calls breaking up loosing signal. Then i decided go over to a faster speed 20mbpc still no change even worse .I went into the store spoke to a manager he assured me that the problem will be sorted 3 days later still nothing he gives me his personal, cell number to contact him to follow up but then blocks me later not replying to my mails either .This is not the way you treat any customer .They take my money every month and i don't get the service that is required DUE TO ME. Now that i want to cancel my month to month not getting the service they telling me i must pay end May 25 and June 25 to cancel the contract without any WIFI DATA and end of the day i am not getting my network service. This is not right.