1 reviews | Active since Feb 2017
Telkom - bad service provider
<p>We have requested for an ADSL line for Internet for our daughter in Stellenbosch on Tuesday, 17 January 2017. When she arrived in Stellenbosch on the 25 January 2017, she went to Telkom asking about the progress of the Log. They said they are busy and will let her know. On Monday, 30 January 2017, I have phone 10210 to ask about the progress, according to the consultant the technicians said they need to add cables. Yesterday, 1 February 2017, my daughter went to Telkom and asked again about the progress, and the arrogant staff of Telkom said she must wait for her turn as they are very busy. After she left they send her the following message: Dear Customer, your installation for order ( ********** 10) is scheduled for ( ********** 0 between 07:30:00 and 16:00:00). If not convenient... When we logged the order, they said that it will only take up to two weeks. We already have a contract for a year, and pay for this without any use of it. This is a student that needs to do assignments, that is why we log the order on the 17 January (two weeks before classes start as Telkom said we must do), why must it take so long and why did she only received this message yesterday? Please help - Log no 1551 89 610A.</p>
Telkom Social Media Team,
First of all, I am not accepting your apology. As I said to Bronwyn that phoned me from Stellenbosch, we have 2 x contracts with you, for years now. You never wait for payments, this log has been paid for before it is done. My daughter have to walk in the evenings to a place to do her assignments. In these days it is not safe at all. So please this is unacceptable!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Telkom Social Media Team,
First of all, I am not accepting your apology. As I said to Bronwyn that phoned me from Stellenbosch, we have 2 x contracts with you, for years now. You never wait for payments, this log has been paid for before it is done. My daughter have to walk in the evenings to a place to do her assignments. In these days it is not safe at all. So please this is unacceptable!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I just want to remind Telkom that they promised me that they will transfer our line on Monday, 20 February, we did not received a confirmation and nobody phoned or send an sms. Please this is just very bad service from Telkom. We are paying for 3 months for something that we don't receive. I am waiting for confirmation from you, asap!
I just want to remind Telkom that they promised me that they will transfer our line on Monday, 20 February, we did not received a confirmation and nobody phoned or send an sms. Please this is just very bad service from Telkom. We are paying for 3 months for something that we don't receive. I am waiting for confirmation from you, asap!