Telkom bad service on new application

I went to a telkom store in Wonderpark pretoria,two weeks ago to apply for Fibre ,according to the consultant everything was ok,and he said a technician will contact me in 3 days to connect,I waited a week ,upon doing follow up only my application was processed on the 27 May.I called the call center and by a very rude lady she said I must go back to the store,doing follow up again still no technician has called I'm sitting a new home with no internet and being a client of telkom for so long its totally unacceptable that you guys can upgrade me an when I want better products I have t be the one doing the run around,first teach your call center agents manners and give better service or else let me take my business somehere else because I'm tired of this