TELKOM BAD SERVICE ON FIBRE LINES

I received a sales telephone call for installing of a Fibre line, I was advised that its free installation. Free email.etc, No mention of having to pay for a dlink router. I received my bill end of June 2018, I should only pay more than R200.00. I called Telkom to ask if this is correct because, i was told its R604. per month?.

They advised the line and connection settings was activated at my home from 18 June 2018 This was after numours night calls to Telkom having to set the router. I paid my bill of more than R200.00 pro- rata. I paid R604.00 end of July2018, when I received my bill it was over R1000, I was shocked and called in immediatly,

I spoke to one of the accounts people, saying that I was billed for my router, I was devastated , as this was not mentioned when The sales call was made. On the 01 August I called in desputed the incident, was issued with a case no: ********** 4, I was told they would called me back. I waited one month for Telkom to return my calls, had no correspondence, at all.

On the 30 August, I called in again, as my bill was this time more than R900, I spoke to Batanwa, on the 10213 LINE. I insisted to speak to a teamleader or manager on duty , as I received an sms, my line was going to be suspended. Again I was promised that someone would return my call.

I decided to go into the nearest telkom store, at Century city, they explained that there is nothing on the system that has traces of line suspension, I should only pay just over R400 per month?. Then I was totally confused, I still have no internet line at home, and I paid my R604 on the 02 September 2018. I called into Telkom again on the 03 September and Nande advised me that some one will return my call, and my line is not suspended.

I called in today on 07 September spoke to Thabiso ( ref : ********** 79) He advised that I am in arrear of over R200 since June 2018, I am totally confused as I paid this the end of June. I am really tired of Telkom and there long waiting queues at the stores. The long waiting on the telephone line, the endless messages, and no proactive help from there telephone operators. I still have no Internet Access at home, and I PAID my bill. This is just bad service from SUCH A LARGE ORGANISATION AS TELKOM