Telkom. Bad Service? Not really. It is No Service At All!

<p>12/1/17 I report to Telkom that my landline 011 ********** is dead. I get ref: 853 CRZ 120117. They cannot give estimate of time to fix the problem.</p> <p>13-22/01/17 I get regular SMSs, telling me that the problem is “25% solved”, “50% solved”, “75% solved”. I wonder what it means. Either the line is fixed or it is not. Is it a marketing ploy to keep the client happy?</p> <p>23/01/17 I get an SMS telling that the problem has been fixed and case closed. I check. NOP! The line is still dead. How does the technician decide it is fixed without even contacting me on the landline to verify that it works? Maybe just another way to close cases and mark up the productivity measure of the employee.. In any case, it is clearly a lie. When I contact Telkom later to check the line, it is still faulty ON THEIR SIDE!</p> <p>24/1/17 I phone call center again, and get another ref ********** 69, And even an escalation ref 947922.</p> <p>27/01/17 Nothing. I contact again, and told the tech booked to fix it on 31/01. I say it is not acceptable, as it is already an escalation, not a new problem, and please escalate to sort it out faster.</p> <p>1/2/17 By now nothing was done, even as it was booked for fixing for yesterday. I contact again and ask to talk to a supervisor. A long discussion with Mr Siya (Jhb branch). Siya suggests that I upgrade the service. I ask why I must upgrade the service to fix a faulty line. No convincing reply. Siya put another note on the system to the Tech department, and promises that if the problem is not solved by tomorrow, he will contact them personally.</p> <p>3/2/17 Problem still not solved. I am going to phone Siya. Let’s see what will happen this time.</p> <p> </p> <p>At least my (non-Telkom) cellphone works: 084 ********** .</p> <p> </p>