Telkom Bad service !! Line is still suspended after payment made

I have been far too patient with Telkom. I was debited last week Thursday ( telkom confirmed payment received) but my line is still suspended!!!! Ive been told its with collections , called nudebt and was advised no payment is reflecting on their side !!! I am livid at this point, i have been without connection for 3 weeks !! I have offered to send bank statement to prove the debit order went off but they refuse saying they are waiting for the payment to reflect !!