Telkom bad service in Vanderbijlpark mall store

I was standing in line for a hour with my pregnant wife with no seating, to cancel my Telkom account. The one employee at the counter had a customer for more rhan a hour which she could help. The manager lady was drinking coffee and eating cake while the store was full of waiting customers. When I got to the counter Arabang told me that my account is closed and Telkom owes me over R600. She said I must bring her a bank account statement and my id. I had my ID with me and a bank statement on email on my phone, but she wouldnt let me send it to her via email. She said she wants a paper copy. I am working the whole week with only Thursdays off, and I dont have time to stand in your queue again for a hour for a fault on Telkom side. I would really appreciate it if you can pay me back my money and send me proof that my Telkom account is cancelled