Telkom bad service from the store to the call center

Hi my name is lerato Nicholette Chauke, I have a contract with telkom for over 3 years now, I recently did an upgrade in 2018 June and I added another number, so weeks ago I went to the telkom store in Jabulani mall for a number swap, I was told it was done I should wait for 24 hours, i went to the store again after a week, they told me my query is still pending, I waited for another week, on the 17th May 2019, I called the call center I was given a reference number, I was again told about 72 hours I will get an sms stating my query is resolved, I was patient enough, I called them yesterday, they told me that some from billing was trying to contact me. I told them what time to be in contact with me, I never received the call, I tried to call the number I was contacted on, the call was dropped 4 times, today I spoke to Leslie who was arrogant and not willing to help me, because he was telling me of the date and time I called. I asked is my matter resolved, he said you should wait for 24 hours or call us back on Monday. I asked to speak with his manager or team leader, he said she is not available, next thing she is in a meeting, her name is Andy Katao. Telkom service is not good, I mean this is what we paying for....