GV
GEORGE V
1 reviews | Active since Oct 2017
24 Oct 2017, 15:08
TELKOM - BAD SERVICE FOR BUSINESS CLIENTS
On 31 August 2017 we reported to Telkom that our business telephone line is down - ref 296CTK310817. This has been the case for almost 8 weeks. We have been following up on a regular basis via telephone, emails, etc. Just got off the phone and still the same response... "...sorry sir, the cable department is attending to the problem. No EDT available. Please be patient....". Is our situation an isolated incident, or are there more customers experiencing the same lack of service?
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GEORGE V's updateReviewer Update
02 Nov 2017, 10:58HAD A "RESPONSE" ON 27 OCT 2017 FROM TELKOM STATING "this matter has been escalated to the relevant department...". IT HAS BEEN 9 WEEKS TODAY. NEEDLESS TO SAY THE SERVICE HAS NOT BEEN RESTORED!!! WE REMAIN PATIENT THOUGH!!
GV
GEORGE V's update02 Nov 2017, 10:58
Reviewer Update
HAD A "RESPONSE" ON 27 OCT 2017 FROM TELKOM STATING "this matter has been escalated to the relevant department...". IT HAS BEEN 9 WEEKS TODAY. NEEDLESS TO SAY THE SERVICE HAS NOT BEEN RESTORED!!! WE REMAIN PATIENT THOUGH!!