Telkom bad service

Good day,

I am truly disappointed at how my mom has been going back and forth with Telkom as they keep on disconnecting her phones.

She was advised that there was ***** taking place with her 3 lines, which were disconnected without her knowledge at first, she then went to Telkom at Southgate to report this matter, a consultant who assisted her said, her lines will be open but this took 1 month as they advised her lines were under investigation for something she knows nothing about.

To make matters worse, she has been paying Telkom on a monthly bases via debit order, and yet again her lines have been disconnected again and she is now told that she owes Telkom a total of R12,000, after this incident, she was only advised to go get an affidavit done, but no one mentioned this before.

If there is ***** investigated why is there no feedback provided, and why is she liable to keep on paying Telkom for lines that are not active?

Please assist as this an issue.

Contact details: *** or ***.