Telkom bad service experience

Dear Telkom Customer Service,

I am writing to express my frustration with the ongoing issues I have faced regarding the change of my debit order account. Despite my efforts, including speaking with five different consultants, my request remains unresolved. I initially contacted your team a few months ago to change my debit order details, but this has yet to be implemented, even after multiple attempts.

On August 15, 2026, I sent an email to *** regarding these issues, but I have yet to receive a response. Today, August 21, 2026, I followed up with a call to customer service, only to experience poor service yet again. One consultant ended the call while I was still speaking, which is not acceptable.

As a result of the failure to follow my instructions, I am now incurring charges for bounced debit orders and interest fees. My services have also been suspended, despite having made the required payments based on the agreed terms. It feels unfair that I am being penalized for a mistake on Telkom's part.

Furthermore, I have recorded conversations with your consultants. One of them seemed willing to help but lacked clarity, while another demonstrated poor customer service and hung up on me. This kind of treatment is disappointing and not reflective of the service quality expected from a reputable company.

I would appreciate your immediate attention to this matter. I expect a prompt response confirming the change of my debit order details, along with clarification regarding the interest charges incurred due to this ongoing issue.