Telkom bad service experience

I logged a call on 22/05/2018 for the number ********** 291 with references 76cek220518, ********** and ********** for 2 ADSL line that are not working. Since then I haven’t received any calls/update from Telkom, been calling almost 3 times a day because we running a big business and we have customers complaining everyday. Every time I call there’s no update just WIP, a consultant told me that there’s a “problem” in our area but seems like we the only ones affected. This is unacceptable, I need help and this issue to be resolved. Thanks