Telkom Bad service

I have change banks then i walk to the telkom store to change the account number, they refused telling about the policy of not taking the account number that is left 3 month. They told me to pay manually which i did but again i have to pay penalties of debit of the bank charges which i could have avoided when i submitted the new account. This is been happening for 3 months now. When i call the call centre i get different messages each every time. Lastly they told me they can update the account the policy sine May, why the communications is not distributed across all telkom stores.