LK
Lucky K
1 reviews | Active since Dec 2021
27 May 2025, 14:47
TELKOM BAD SERVICE
Telkom system errors: 1. took an upgrade in April and I was overcharged in May. 2. The overcharge went over my credit limit and my line was suspended since 22 May 2025 dispite the payment that was made manually on the same day. 3. When you call call centre it keeps repeating the same options. Sometimes it drops itself. 4. ALL THE ABOVE ISSUES HAVE NOT BEEN RESOLVED, AND THEY KEEP ON ESCALATING THE MATTER OR SAY IT WILL TAKE UP TO 48 HOURS WHICH HAS PASSED ALREADY. I AM SUFFERING DUE TO TELKOM SYSTEM ERROR BUT THEY STILL TELL ME ABOUT THE TURNAROUND TIME WHICH HAS LAPSED.
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Replies (1)LK
Lucky K's updateReviewer Update
27 May 2025, 15:01Telkom Mall of Africa:
TO MAKE IT WORSE I CONTACTED MALL OF AFRICA NOW AND THE LADY WHO WAS ASSISTING MENTIONED THAT SHE CANNOT ASSIST ME WITH BILLING ISSUES OVER THE PHONE,YET I WENT TO THE STORE TWICE ALREADY WITH NO ASSISTANCE.
TO MAKE IT WORSE I CONTACTED MALL OF AFRICA NOW AND THE LADY WHO WAS ASSISTING MENTIONED THAT SHE CANNOT ASSIST ME WITH BILLING ISSUES OVER THE PHONE,YET I WENT TO THE STORE TWICE ALREADY WITH NO ASSISTANCE.
LK
Lucky K's update27 May 2025, 15:01
Reviewer Update
Telkom Mall of Africa:
TO MAKE IT WORSE I CONTACTED MALL OF AFRICA NOW AND THE LADY WHO WAS ASSISTING MENTIONED THAT SHE CANNOT ASSIST ME WITH BILLING ISSUES OVER THE PHONE,YET I WENT TO THE STORE TWICE ALREADY WITH NO ASSISTANCE.
TO MAKE IT WORSE I CONTACTED MALL OF AFRICA NOW AND THE LADY WHO WAS ASSISTING MENTIONED THAT SHE CANNOT ASSIST ME WITH BILLING ISSUES OVER THE PHONE,YET I WENT TO THE STORE TWICE ALREADY WITH NO ASSISTANCE.