Telkom bad service due to lockdown

Paid telkom outstanding payment in full end of May 2020, our account was reconnected but on the 11th June 2020 received an SMS notification stating my line will be suspended due to credit limit, went to telkom and received an initial case number ***8 on the 17th of June 2020 of which no follow up has been made. I went in again at telkom diamond Pavillion mall and they logged another case number ***5 which they promised the line will be reconnect in an hour because of the clerical error from accounts and billing department but I am still disconnected and expected to pay at the end of the month. When i called the call center services for help I was told they are working from home and all managers cannot attend to my query as they will respond on their WhatsApp group first. This is very frustrating, and an extreme inconvenience especially if no one can see what the problem is or at least try to assist. Currently I am utilizing my own resources to ensure that I am reconnected of which no one at telkom seems to care about.