Telkom bad service

I migrated my copper landline to a ViOP service due the fact that Telkom sent me a SMS that the copper landlines will be phased out on 30 Sep 2021. To keep my current number I was supposed to due the migration process before the above date. I then successfully completed the process and this was verified by a SMS as well as an e-mail that I received. My copper line was also therefore not operational from this point. I also ordered a new ViOP handset from Telkom. To date I did not receive it. I therfore contacted Telkom today and was told that the service was terminated. I do not know who gave such an instruction. The service desk told that they would try to find out who did it. I am not interested whom the person was but need the service to be reinstated with my last landline number. It is absolutely impossible to get through to these people. What a disgrace.