Telkom bad service delivery

I did an update on the 12th of April, The package was inclusive of 100 minutes + Freeme 1GB monthly and 10GB data for the next 6 months + device. I only got the minutes, on Saturday the 13th, I went to the Telkom store to report what I got and not, they logged a case, gave me the number. Monday the 15th of April 2019, I called the call centre doing the follow-up, I gave them the incident number, they told me it was never reported and created a new one which will take 72 hours. I called in the 17th of April Call centre, they reminded me of the 72 hours, I must call in the 18th. I called in the 18th the matter is still not resolved, the matter is still under special investigation, Celine Fortuine can't confirm when will the matter be resolved.

This is no the first time I experience such service from Telkom, instead of enjoying the new phone you must be on their tail for what they offered which you are going to pay for it on a monthly basis.