Telkom bad service

Today I tried to link our Fibre account to the Telkom Portal. The system does not work. My wife is the registered owner of the business and the valid contact person on the account. Despite putting all her details on the portal to link the account we kept on getting the message "we could not verify you as the valid contact for this service". We got this error message more than 5 times and gave up. We then called Telkom and everytime we spoke to the consultant the lines kept dropping. You can hear the consultants are at home with dogs barking and children crying in the background. At some point I though the consultants were deliberately dropping our calls. I am giving up. Will just have to pay via EFT.