Telkom Bad Service

Contacted the billing department with my elderly mother who is the account holder and spoke with a Simtha (not sure if name is correct) on the 4th of May 2023.We queried an sms that she received for owing the account for approximately R2300 yet she made a manual payment of R1049 on the 21st of April 2023 and her personal bank account was debited an amount of approximately R2100 on the 25th of April 2023.

She could not understand why all of this was happening and ontop of everything Telkom suspended her account and all services on all routers are not working after all the above-mentioned deductions and payments. The agent we spoke with was very rude and sarcastic in the way she assisted us as she was not empathetic and could not understand our grievance.

Instead of being very polite and explain how everything works with their company we were met with utter rudeness and cannot wait for the contract to end as we constantly have to deal with such unprofessional agents with no proper customer etiquette.

Also the fact that a persons account is dealt with in isolation is a disadvantage for the customer. As we were advised that the collections department was unaware of the manual payment made. Try having a uniform system in the future that constantly updates information as opposed to advising of escalating an account and your turn around time. Even now her account and its lines are still not working yet approximately R3200 has been paid towards her account. Utter poor bad service.